Attitudes to the public release of comparative information on the quality of general practice care: qualitative study
BMJ 2002; 325 doi: https://doi.org/10.1136/bmj.325.7375.1278 (Published 30 November 2002) Cite this as: BMJ 2002;325:1278Data supplement
Part 2 Pilot report card used to stimulate focus group discussion: medical care
Part 3 Pilot report card used to stimulate focus group discussion: practice organisation and use of resources
Part 1 Pilot report card used to stimulate focus group discussion: what patients say
Practices Percentage of patients reporting Good, very good or excellent satisfaction with the reception staff in the practice Good, very good or excellent satisfaction with getting an appointment with a doctor of choice Good, very good or excellent satisfaction with the caring and concern shown by the doctor Willingness to probably or definitely recommend practice to family and friends Very or completely satisfied overall with practice Bristol Road Practice 72 42 72 74 56 Hill Lane Health Centre 69 44 69 76 59 Church Gate Medical Practice 74 52 78 78 63 Victoria Street Practice 86 62 75 86 75 Oak Tree Practice 79 56 76 82 68 High Heath Health Centre 88 50 84 85 72 Eastgate Family Practice 73 47 77 79 66 Riverside Health Centre 70 54 82 78 68 None of the practices shown really exist. However, the information about each of the practices is within a range that could be found in the practices in your area.
Part 2 Pilot report card used to stimulate focus group discussion: medical care
Practices Percentage of patients in practice receiving: Immunisations for children under the age of 5 years* Cervical smears for women aged 20-64 years† Annual check-ups for patients who have high blood pressure‡ Annual eye examinations for patients who have diabetes§ Aspirin for patients with heart disease** Bristol Road Practice 88 62 94 55 48 Hill Lane Health Centre 87 66 88 61 62 Church Gate Medical Practice 92 79 80 66 56 Victoria Street Practice 99 92 65 78 88 Oak Tree Practice 98 88 78 72 78 High Heath Health Centre 95 90 86 88 55 Eastgate Family Practice 93 88 88 54 80 Riverside Health Centre 95 86 85 63 77 None of the practices shown really exist. However, the information about each of the practices is within a range that could be found in the practices in your area.
*Childhood immunisations prevent serious diseases.
†Cervical smears are a way of picking up early cancer changes in the neck of the womb.
‡High blood pressure can lead to strokes and heart attacks.
§Poorly controlled diabetes can lead to blindness.
**The risk of heart attacks and strokes in reduced for some sorts of heart disease if the patient takes daily low dose aspirin.
Part 3 Pilot report card used to stimulate focus group discussion: practice organisation and use of resources
Practices Number of doctors in practice 3 star rating (* = lowest possible score, *** = highest possible score) Medical records in good order and easy to read† Emphasis placed on support staff training and development‡ Opportunities for clinical staff (doctors, nurses, pharmacists etc.) to meet together§ Emphasis placed on practice-based educational activities e.g. audit, significant event analysis†† Bristol Road Practice 1 ** * ** * Hill Lane Health Centre 8 ** * ** ** Church Gate Medical Practice 3 ** ** *** *** Victoria Street Practice 7 *** ** ** *** Oak Tree Practice 2 *** ** ** *** High Heath Health Centre 6 ** ** ** * Eastgate Family Practice 2 * * * ** Riverside Health Centre 6 ** ** ** * None of the practices shown really exist. However, the information about each of the practices is within a range that could be found in the practices in your area.
†Medical records should be complete, accurate and easy to read in order to be able to provide high quality care (*records absent, incomplete or poorly organised, **all information available but difficult to access, ***all records in order and easy to read).
‡Administrative staff (receptionists, manager etc.) should have an opportunity to train for their job and their performance should be reviewed (*no training or support provided, **some training provided on an ad hoc basis, ***organised programme of training and appraisal).
§Care is delivered by more than one person, even in small practices. Clinical staff should have an opportunity to work together in order to co-ordinate their care. (*no opportunities to meet, **ad hoc meetings, ***regular organised meetings).
††Clinical staff need to keep up-to-date and this requires attention to training and professional development (*little or no formal educational activities, **irregular or unplanned educational activities, ***organised and planned programme of educational activities).
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- Mr. Warburton's Bill for the Regulation of the Medical ProfessionProv Med Surg J October 03, 1840, s1-1 (1) 13-15; DOI: https://doi.org/10.1136/bmj.s1-1.1.13
- An Atlas of Plates, illustrative of the Principles and Practice of Obstetric Medicine and Surgery, with descriptive LetterpressProv Med Surg J October 03, 1840, s1-1 (1) 4; DOI: https://doi.org/10.1136/bmj.s1-1.1.4
- A Practical Treatise on the Diseases peculiar to Women, illustrated by Cases, &cProv Med Surg J October 03, 1840, s1-1 (1) 4-5; DOI: https://doi.org/10.1136/bmj.s1-1.1.4-a
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